SOFT SKILLS COURSES
Analytical Thinking and Problem Solving
This course will improve your ability to analyze issues more effectively and to solve problems in a comprehensive way.
Learn analytical thinking strategies and principles that will strengthen your understanding of problems and your ability to reach decisions that are relevant, thorough, properly aligned to available resources, and considerate of all stakeholders.
Communication Across Competencies
This course is designed for professionals who want to learn how to communicate effectively with all levels of the organization and all education levels.
Increase the chances your message will get the attention it needs by going with the flow. This class reviews the four main types of communication flow in organizations, whether in businesses or not-for-profit organizations.
Communicating Across Generations
This course is designed for all employees.
To improve workplace interactions, you will need to understand the fundamental differences between the generations and which communication methods work best with each.
Communication Across Cultures
This course is designed for any professionals who wants to learn how to more successful
manage and navigate the business environment in a global setting.
This course covers all types of oral and written communication, from meetings to negotiations, telephone calls to emails, and deals with situations ranging from working in international teams to managing conflict.
Developing Your Emotional Intelligence
This course is primarily designed for professionals who want to learn how to capitalize on their emotional intelligence to improve business relationships and personal satisfaction.
Learning the techniques to manage your reactions and raise your level of emotional intelligence will result in more positive and constructive relationships and a more satisfying and productive professional and personal life.
Diversity in the Workplace
This course is designed for individuals, managers, directors, human resource professional and others who are interested in creating a smooth-running, innovative and
supportive multicultural environment.
In this course, you will learn skills and techniques to improve relationships, performance, and productivity in a multicultural environment.
Effective Business Writing
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace.
You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. You will have the critical skills to improve your spelling, punctuation, usage, and style while avoiding the pitfalls of business writing. You will also be introduced to the ten key techniques for effective communication that will help you grow more confident in your ability to express yourself clearly.
Effective Communications in the Workplace
Communication is the common denominator of self-empowerment that every human being shares, regardless of race, class, gender, socioeconomic level, or environmental circumstances.
Communication happens intentionally and unintentionally. This class will teach you how to improve your workplace communication skills through hands-on exercises, demonstrations, videos, and role-playing scenarios to better relay your messages professionally, accurately, and with purpose.
Handling Difficult People and Situations
It's a well-known fact that dealing with difficult people has its own complexities.
Nothing is clear-cut when dealing with emotions. When emotions are on the rise, logic flies out the window. We sometimes get the urge to lash back and give them what they deserve. However, in the business setting, better management of difficult people is essential to improve inefficiencies, avoid delays, minimize decreases in productivity, and improve employee morale and interaction. This course outlines strategies that can be used to strengthen your coping mechanisms for more successful interaction and outcome.
How to Conduct Productive Meetings
Meetings are often poorly planned and executed events that produce no meaningful business results.
This course is designed to provide practical tools and advice for anyone planning or facilitating a meeting. You will learn how to ensure that a meeting is necessary, the presentation is professional and effective, the participants contribute in constructive ways, and the outcome is measurable.
Increasing Your Creativity at Work
One of the most important and valued traits in an employee is creative problem solving and new idea generation.
In business, creativity can help launch major projects, bring fresh insight to routine tasks, and generate new perspectives to improve job performance. Creativity isn't a mystical force or extraordinary talent possessed by a lucky few. Rather, creativity is an ability everyone has to one degree or another. Even better, it is a skill that can be developed.
Leadership Development
This course is suitable for High-potential leaders, Team Leaders, Managers, Supervisors, Executives and Team Members and anyone else who is or will be responsible for managing teams or individuals.
Effective Leadership Development can help organizations and individuals improve and build upon what's currently happening in the organization and increase performance, motivation, and overall effectiveness for the future. This course is designed to provide participants with the critical skills needed to enhance future success while impacting bottom-line results.
Listening: The Forgotten Skill
This course uses an interactive learning approach with work-sheets, charts, graphs, and self-tests to help you pace and monitor your own progress.
You will learn how to develop your active listening skills and put them to work for you--professionally, socially, and personally.
Management Fundamentals
This course is based on actual day-to-day interactions between managers and direct reports.
You will learn and use the crucial foundational skills to shift from being an individual contributor to a well-respected manager who can achieve team success and drive performance. You will identify and discover how to adjust your management style to tackle new challenges. Interactive activities will take you through the paces of motivation, delegation, coaching, communication, performance management, and leadership. You will be able to improve on key weakness areas, play to your strengths and get the best results from every member of your team.
Overcoming Procrastination
The focus of this course is on understanding why and how we sabotage our own best intentions with needless delay and how we can reduce this procrastination.
Based on psychological research, this course provides a concise summary of key concepts and strategies for change. You will learn about the psychology of self-regulation failure and how to achieve your goals more successfully.
Returning to Work Post-Pandemic
Navigating the COVID-19 pandemic and its aftermath will be one of the biggest business challenges of our time.
To keep operations going while minimizing the risk to employees, most companies have adapted new ways of working that have left their offices, factories, stores, and other facilities relatively empty. As restrictions are being lifted, organizations must determine how and when to start the complex task of returning to the workplace. This course identifies strategies to take your organization from crisis to recovery.
Technical Writing for Professionals
No matter how brilliant an idea, if it isn't conveyed clearly, its value is never realized.
This training session is designed for scientific, medical, and technical professionals who must produce technical documents as part of their work. Covering a comprehensive list of topics, this onsite program will teach participants how to communicate complex information with clarity, conciseness, and force.
Working Well Under Pressure
This course is designed to help individuals learn how to work well under pressure for optimal performance by understanding and using simple, achievable stress reduction techniques.
Organizations are determined to get more and better work out of fewer people, and most employees are routinely told they must work smarter, faster, better, longer, and harder. The workplace holds many potential stressors. To perform well under pressure, employees must develop stress management skills.